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  1. 03-30-2008, 06:55 AM #1
    Asha
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    Default Problems faced while Uninstalling and Installing ISC 6.0.1

    Hi...

    Please see the logs got while trying to uninstall or install the ISC...

    (Jan 24, 2007 11:22:58 AM), Install, com.installshield.product.actions.ExternalFiles, err, ServiceException: (error code = -30017; message = "The system cannot find the file specified.
    (2)"; severity = 0)
    STACK_TRACE: 23
    ServiceException: (error code = -30017; message = "The system cannot find the file specified.
    (2)"; severity = 0)
    at com.installshield.wizard.platform.win32.Win32FileS erviceImpl.win32CopyFile(Native Method)
    at com.installshield.wizard.platform.win32.Win32FileS erviceImpl.copyFile(Win32FileServiceImpl.java:127)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.installshield.wizard.service.LocalImplementorP roxy.invoke(LocalImplementorProxy.java:52)
    at com.installshield.wizard.service.AbstractService.i nvokeImpl(AbstractService.java:51)
    at com.installshield.wizard.service.file.GenericFileS ervice.copyFile(GenericFileService.java:394)
    at com.installshield.product.actions.ExternalFiles.co py(ExternalFiles.java:422)
    at com.installshield.product.actions.ExternalFiles.in stall(ExternalFiles.java:356)
    at com.installshield.product.service.product.PureJava ProductServiceImpl.installProductAction(PureJavaPr oductServiceImpl.java:1916)
    at com.installshield.product.service.product.PureJava ProductServiceImpl$InstallProduct.getResultForProd uctAction(PureJavaProductServiceImpl.java:5195)
    at com.installshield.product.service.product.Installa bleObjectVisitor.visitComponent(InstallableObjectV isitor.java:369)
    at com.installshield.product.service.product.Installa bleObjectVisitor.visitInstallableComponents(Instal lableObjectVisitor.java:333)
    at com.installshield.product.service.product.Installa bleObjectVisitor.visitProductBeans(InstallableObje ctVisitor.java:133)
    at com.installshield.product.service.product.PureJava ProductServiceImpl$InstallProduct.install(PureJava ProductServiceImpl.java:4563)
    at com.installshield.product.service.product.PureJava ProductServiceImpl$Installer.execute(PureJavaProdu ctServiceImpl.java:375
    at com.installshield.wizard.service.AsynchronousOpera tion.run(AsynchronousOperation.java:41)
    at java.lang.Thread.run(Unknown Source)

    (Jan 24, 2007 11:22:58 AM), Install, com.installshield.product.actions.ExternalFiles, err, ServiceException: (error code = -30017; message = "The system cannot find the file specified.
    (2)"; severity = 0)
    STACK_TRACE: 23
    ServiceException: (error code = -30017; message = "The system cannot find the file specified.
    (2)"; severity = 0)
    at com.installshield.wizard.platform.win32.Win32FileS erviceImpl.win32CopyFile(Native Method)
    at com.installshield.wizard.platform.win32.Win32FileS erviceImpl.copyFile(Win32FileServiceImpl.java:127)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.installshield.wizard.service.LocalImplementorP roxy.invoke(LocalImplementorProxy.java:52)
    at com.installshield.wizard.service.AbstractService.i nvokeImpl(AbstractService.java:51)
    at com.installshield.wizard.service.file.GenericFileS ervice.copyFile(GenericFileService.java:394)
    at com.installshield.product.actions.ExternalFiles.co py(ExternalFiles.java:422)
    at com.installshield.product.actions.ExternalFiles.in stall(ExternalFiles.java:356)
    at com.installshield.product.service.product.PureJava ProductServiceImpl.installProductAction(PureJavaPr oductServiceImpl.java:1916)
    at com.installshield.product.service.product.PureJava ProductServiceImpl$InstallProduct.getResultForProd uctAction(PureJavaProductServiceImpl.java:5195)
    at com.installshield.product.service.product.Installa bleObjectVisitor.visitComponent(InstallableObjectV isitor.java:369)
    at com.installshield.product.service.product.Installa bleObjectVisitor.visitInstallableComponents(Instal lableObjectVisitor.java:333)
    at com.installshield.product.service.product.Installa bleObjectVisitor.visitProductBeans(InstallableObje ctVisitor.java:133)
    at com.installshield.product.service.product.PureJava ProductServiceImpl$InstallProduct.install(PureJava ProductServiceImpl.java:4563)
    at com.installshield.product.service.product.PureJava ProductServiceImpl$Installer.execute(PureJavaProdu ctServiceImpl.java:375
    at com.installshield.wizard.service.AsynchronousOpera tion.run(AsynchronousOperation.java:41)
    at java.lang.Thread.run(Unknown Source)

    (Jan 24, 2007 11:22:58 AM), Install, com.installshield.product.actions.ExternalFiles, err, ServiceException: (error code = -30017; message = "The system cannot find the file specified.
    (2)"; severity = 0)
    STACK_TRACE: 23
    ServiceException: (error code = -30017; message = "The system cannot find the file specified.
    (2)"; severity = 0)
    at com.installshield.wizard.platform.win32.Win32FileS erviceImpl.win32CopyFile(Native Method)
    at com.installshield.wizard.platform.win32.Win32FileS erviceImpl.copyFile(Win32FileServiceImpl.java:127)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.installshield.wizard.service.LocalImplementorP roxy.invoke(LocalImplementorProxy.java:52)
    at com.installshield.wizard.service.AbstractService.i nvokeImpl(AbstractService.java:51)
    at com.installshield.wizard.service.file.GenericFileS ervice.copyFile(GenericFileService.java:394)
    at com.installshield.product.actions.ExternalFiles.co py(ExternalFiles.java:422)
    at com.installshield.product.actions.ExternalFiles.in stall(ExternalFiles.java:356)
    at com.installshield.product.service.product.PureJava ProductServiceImpl.installProductAction(PureJavaPr oductServiceImpl.java:1916)
    at com.installshield.product.service.product.PureJava ProductServiceImpl$InstallProduct.getResultForProd uctAction(PureJavaProductServiceImpl.java:5195)
    at com.installshield.product.service.product.Installa bleObjectVisitor.visitComponent(InstallableObjectV isitor.java:369)
    at com.installshield.product.service.product.Installa bleObjectVisitor.visitInstallableComponents(Instal lableObjectVisitor.java:333)
    at com.installshield.product.service.product.Installa bleObjectVisitor.visitProductBeans(InstallableObje ctVisitor.java:133)
    at com.installshield.product.service.product.PureJava ProductServiceImpl$InstallProduct.install(PureJava ProductServiceImpl.java:4563)
    at com.installshield.product.service.product.PureJava ProductServiceImpl$Installer.execute(PureJavaProdu ctServiceImpl.java:375
    at com.installshield.wizard.service.AsynchronousOpera tion.run(AsynchronousOperation.java:41)
    at java.lang.Thread.run(Unknown Source)
    Thanks and Regards,
    Asha
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  2. 03-30-2008, 06:58 AM #2
    Asha
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    Default error log attached....

    Please refer to the log file attached and let me know on how to sort this issue..!!!!!!
    Attached Files Attached Files
    Thanks and Regards,
    Asha
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  3. 03-30-2008, 10:55 AM #3
    chad_small
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    Default

    I would call IBM support, the ISC is known to have install/uninstall issues. I think it took me 4 tries before I got it working. I don't even use it anymore.
    Chad Small
    IBM Certified Deployment Professional
    chadsmal@gmail.com
    http://www.tsmadmin.com
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  4. 03-31-2008, 01:00 AM #4
    Asha
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    Default

    Chad..

    Thanks a lot for your reply..!! I shall look into this with the help of IBM support...
    Thanks and Regards,
    Asha
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  5. 11-18-2010, 07:01 AM #5
    N.joshi
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    Default

    Ne help got from IBM Support for this issue????..... facing the same problem with ISC 6.0.1 installation on Windows 2003 box...
    please suggest...


    Thanks In Advance
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